Frequently Asked Questions

Orders

All orders are processed and shipped from our warehouse in Melbourne, Australia.
Currently, ePet is limited only to online puchases and does not offer local pick up.
Should you place an order and for any reason change your mind, please contact ePet support as early as possible. Provided that your purchase has not been shipped yet, a cancellation request will be submitted with the funds being returned back to your account.
Unfortunately, orders are final and can not be altered. You may proceed to cancelling the order and re-placing a new one.
Typically, a domestic order in Australia will take anywhere from 4-7 business days (standard shipping) or 2-3 business days (express) to arrive at your destination. Should you wish to learn more about our shipping & processing times, please visit our detailed shipping page.
Once your order has been dispatched, the tracking number will be shared to you by email. For tracking updates use our dedicated tracking page.
Information about our return policy can be found here.

Products

Some products listed on our website come in various sizes. Sizing guides are listed on products pages, right under the price tag of an item.
For any reason that your purchase is found to be faulty or damaged, ePet will provide you with a full refund or a replacement. This needs to be communicated with our team in advance, along with supporting photos to validate your claim. In the event that this occurs, please contact our customer support at cs@epetonline.com

Payments

Yes, AfterPay can be selected as a payment option at the checkout page.
To find out more about AfterPay please visit their official website directly
Please note that AfterPay is only available for payments in Australian dollars. You may try resetting your browser’s cookies and try again. In the unlikely event that this issue persists, contact our customer support by using this form
All prices on ePet Online are inclusive of GST
The native currency of ePet’s online store is AUD. Nonetheless, to facilitate with international payments ePet will accept additional purchases made in USD, EUR or GBP

International orders

Yes, ePet offers international shipping to most countries around the globe. You can find more about this at our shipping page.
Yes, ePet accepts returns for both domestic and international orders.
If the shipping total is not displayed correctly for your destination country while at checkout, please reach out to ePet’s customer service using this form. Our team members will try correcting this for you, as early as possible.
ePet continues to operate unaffected during covid-19. Despite this, many international freight services have been impacted by the pandemic and delays may occur. It is advisable that you check your country’s standing with covid prior to ordering.
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